While we do our best to provide you with the best product for your situation from the outset, there may be situations in which you may need to return a product. This can include a product with manufacturing defects, shipping damage, or you may just decide you want a different model. We've carefully crafted our shipping policy to create a fair environment for returns.
Within 30 days of receiving your order, if you are unsatisfied with the product(s) you received, please contact us and we will gladly issue you an RMA number for your unused product that is in resalable condition (in the original undamaged packaging). This RMA number is valid for 30 days from the date issued. Any returns received without a valid RMA number may not be accepted.
Due to expenses incurred by our company with the return process and fees charged to us by outside vendors such as our credit card processor, we charge a 15% minimum restocking fee on all unused items returned.
Equipment and supplies which have been used, custom fabricated or modified are not returnable due to product liability issues.
Freight charges to or from you are not refundable unless the shipment was made in error by Competitive Edge Services, Inc (dba www.IntuitiveStainless.com.)
Credit of Funds
Upon receipt and inspection of the returned product(s), we will issue you a refund minus any restocking fees. Credit card purchases will be refunded to the same credit card used for the original purchase. Items paid for by check, money order or cashier's checks will be refunded via a company issued check. Items which have been modified, damaged or used by the buyer will not be refunded and the product will be returned to the buyer.
If you have any questions or concerns about this return policy can contact us at email@example.com and a customer service representative will be happy to discuss these issues with you.